Kaseya 365 Endpoint Pro: Getting started with Kaseya MDR

IMPORTANT  Provisioning of the Kaseya MDR experience is planned to occur toward the end of May and will appear in KaseyaOne once available. No setup, activation, or configuration actions are required in advance. This article explains how Kaseya MDR applies to Kaseya 365 Endpoint Pro and what to expect as the experience becomes available.

Kaseya MDR is the managed detection and response solution included with Kaseya 365 Endpoint Pro.

This article helps you get started with Kaseya MDR when it is included in your Kaseya 365 subscription. It explains how to access Kaseya MDR through KaseyaOne, how authentication works, and how to confirm that the platform is ready for use.

Use this article if you access Kaseya MDR as part of Kaseya 365.

Kaseya MDR is included only with the Kaseya 365 Endpoint Pro subscription. If your organization uses Kaseya 365 Endpoint Express, managed detection and response is not included, and Kaseya MDR will not be available.

This article applies only to Kaseya 365 customers with Endpoint Pro access.

Kaseya 365 subscriptions follow a shared onboarding model that is coordinated through KaseyaOne and the Kaseya 365 Setup Guide. That model provides a shared entry point for onboarding through KaseyaOne and the Kaseya 365 Setup Guide. This article builds on that shared onboarding foundation and focuses specifically on what those steps mean when getting started with Kaseya MDR.

This guide is about access and readiness, not operational rollout.

What this guide is for

This guide helps you:

  • Access Kaseya MDR through KaseyaOne

  • Understand how authentication and multi‑factor enforcement work

  • Confirm that you can successfully access the platform

  • Observe that core areas are available before beginning investigations

This guide does not cover alert investigation, response actions, detection tuning, or onboarding services.

In Kaseya 365 Endpoint Pro, Kaseya MDR provides managed detection and response capabilities that operate alongside your endpoint security components. Accessing Kaseya MDR allows you to view alerts, investigations, and security activity handled through the managed service.

Start from KaseyaOne

When Kaseya MDR is part of a Kaseya 365 subscription, KaseyaOne is your starting point. KaseyaOne is the central hub where you manage subscriptions and access your Kaseya 365 products.

After purchasing Kaseya 365, the designated implementation contact receives one or more welcome emails with instructions to access KaseyaOne and begin setup.

As Kaseya MDR becomes available in KaseyaOne, additional onboarding and usage guidance will apply.

Related articles

  • Unified Login with KaseyaOne: Explains how Unified Login affects authentication, MFA enforcement, and sign‑in behavior when accessing Kaseya MDR through KaseyaOne

  • Securing your account with two‑factor authentication (2FA): Shows how to enable and manage 2FA for Kaseya MDR and explains how authentication requirements affect response and automation capabilities

  • Managing organizations: Explains how organizations are created, scoped, and managed in Kaseya MDR once access is established in a standalone environment

  • Connecting data sources and integrations: Describes how to connect endpoints, SaaS applications, and other data sources so telemetry can begin flowing into Kaseya MDR

  • How Kaseya MDR works: Introduces the core mental models behind alerts, investigations, and response so you understand how the platform behaves before day‑to‑day use

  • Using Kaseya MDR: Provides guidance for reviewing alerts, investigating activity, managing signal and noise, and using response capabilities once onboarding is complete.