Kaseya MDR introduces a new way to think about security operations without requiring you to relearn what you already know. This section answers common first questions and helps establish a clear mental model before you move on to onboarding or operational workflows.
Getting started with Kaseya MDR
This section helps you understand how access, authentication, and early readiness work when first using the platform. It covers how to access Kaseya MDR across different entry paths, how security and authentication are handled, and how to validate that the environment is ready, before beginning investigation or response activities.
Before you start clicking buttons, it helps to understand how Kaseya MDR thinks. This section does not provide step‑by‑step instructions. Instead, it explains how alerts, investigations, and response decisions work together, so you can interpret what you see in the platform and avoid incorrect assumptions.
This section focuses on what you’ll do in Kaseya MDR on a regular basis. If Kaseya MDR is part of your daily workflow, this is where you’ll spend most of your time.
If you want to customize what Kaseya MDR detects—or understand why something triggered—this section is essential.
Account, access, and governance
This section covers how users, roles, permissions, and administrative boundaries are defined in Kaseya MDR, and is intended for lookup rather than day‑to‑day use.
This section explains how to review, share, and export investigation results and report data in Kaseya MDR. It focuses on summarizing observed activity, reconstructing incident timelines, and providing supporting evidence for reviews, audits, or customer communication, without introducing new detection or response behavior.
Use this section to understand how Kaseya MDR ingests data from endpoints, servers, and infrastructure sources, and how integrations, agents, and network data contribute to detection and response.